Rix Steigersystemen

Privacy Policy

Rix Scaffolding Systems privacy statement

You are viewing the privacy statement of Rix Steigersystemen B.V. Chamber of Commerce number: 58166378, Lorentzstraat 15, 8606 JP Sneek. Rix Steigersystemen B.V. is responsible for processing personal data.

Rix Steigersystemen B.V. has appointed an employee to implement and monitor all matters relating to Data Protection. This employee internally oversees the data processing of Rix Steigersystemen B.V. If you have any complaints or questions, please contact the aforementioned employee. You can do this by phone at 088 80 90 700 or by email at info@rixsteigers.nl.

This statement contains Rix Steigersystemen B.V.'s general policy regarding the processing of personal data. It describes which personal data Rix Steigersystemen B.V. processes about you, how your privacy is protected, and what rights you have. If you want to know which cookies Rix Steigersystemen B.V. uses, you can read about them in the cookie statement.

This statement relates to data of customers and prospects of Rix Steigersystemen B.V., visitors to the Rix Steigersystemen B.V. showroom in Sneek, visitors to the Rix Steigersystemen B.V. webshop, suppliers, applicants and all other relations of Rix Steigersystemen B.V.

General Rix Scaffolding Systems B.V. - policy

  • Rix Steigersystemen B.V. respects the privacy of all (potential) customers, relations and visitors to its showroom and website www.rixsteigers.nl.
  • Rix Steigersystemen B.V. prioritizes the security and confidentiality of all collected personal data and handles this personal data with care.
  • Rix Steigersystemen B.V. shares this information only with parties engaged to provide Rix Steigersystemen B.V. services and with parties with whom data must be shared based on a legal obligation.

Basis for data processing

Rix Steigersystemen B.V. processes data because it is necessary for entering into or executing the agreement with the relevant party, because Rix Steigersystemen B.V. has a legal obligation, consent has been granted, or because Rix Steigersystemen B.V. has a legitimate interest in doing so.

If Rix Steigersystemen B.V. has received consent to process personal data for certain purposes, this consent can be withdrawn at any time.

Reasons for generating, registering and managing personal data

Rix Steigersystemen B.V. processes personal data because:

  • Relations who use or want to use Rix Steigersystemen B.V. services
  • Enter or leave your contact details at the branches in Sneek or via other common channels, such as e-mail, social media, the website or by telephone
  • Relations visit the website of Rix Steigersystemen B.V.
  • Relations who already have a business relationship with Rix Steigersystemen B.V.
  • Applications are received / placed at Rix Steigersystemen B.V.

Most of the data collected by Rix Steigersystemen B.V. is provided by our clients themselves. The data involved depends on the specific delivery/service. In certain cases, the data is retrieved from the Rix Steigersystemen B.V. database, so that our clients do not have to provide the required data again and again.

When creating a Rix Steigersystemen B.V. account online, in the showroom or by telephone, the data of relations / companies is supplied by those relations / companies themselves. This data is often checked against the database platform of the Chamber of Commerce ("KvK") and/or other data platforms and automatically supplemented where necessary. In addition, it sporadically occurs that Rix Steigersystemen B.V. purchases data from the Chamber of Commerce or other data platform providers to acquire new customers.

Finally, Rix Steigersystemen B.V. also collects personal data through cookies that Rix Steigersystemen B.V. places (or has placed) on its website. This may or may not be done after acceptance of the aforementioned cookies.

Why does Rix Steigersystemen B.V. collect personal data?

Rix Steigersystemen B.V. processes personal data for the following reasons:

  1. Communication purposes: Rix Steigersystemen B.V. uses contact information to contact customers when necessary, for example, to handle warranty claims or product recalls. It also informs customers about the services of Rix Steigersystemen B.V. and to notify customers about promotions and offers.
  2. Acquisition opportunities: To bring Rix Steigersystemen B.V. to the attention of potential customers.
  3. Contractual performance: As a customer or supplier of Rix Steigersystemen B.V., contact details are used and processed to prepare, conclude and execute the agreement.
  4. Creditworthiness checks: Rix Steigersystemen B.V. checks the creditworthiness of customers, suppliers or other relations where deemed necessary.
  5. Execution of application procedures: personal data are collected in the event of open applications and in response to vacancies.
  6. From a legal and regulatory perspective: Rix Steigersystemen B.V. processes personal data if Rix Steigersystemen B.V. is obliged to do so under legal and regulatory requirements.
  7. For security reasons: To protect the property of Rix Steigersystemen B.V. and to ensure the safety of Rix Steigersystemen B.V. employees and customers, the Rix Steigersystemen B.V. locations and parking lots are equipped with cameras.
  8. Optimizing the user experience of the Rix Steigersystemen B.V. website, webshop, and portal: to assess whether the Rix Steigersystemen B.V. website, webshop, and portal offer an optimal user experience.
  9. Marketing analysis and research. We use contact information to invite contacts to participate in research, surveys, and customer panels. Rix Steigersystemen B.V. also uses purchase data for analysis. Rix Steigersystemen B.V. also uses the data for general market research.

How and what personal data does Rix Steigersystemen B.V. collect?

Rix Steigersystemen B.V. processes personal data collected at various points within the organization. Below is a list of the points where personal data is collected.

  1. Showroom / Contact form
  • You can visit the Rix Steigersystemen B.V. showroom with all your questions, comments, and complaints about Rix Steigersystemen B.V.'s services and your purchases. To provide you with the necessary service, certain information will need to be provided. Sometimes it will be necessary to share your information with third parties, such as a repairer or the supplier in the event of a warranty claim.
  • The information received by Rix Steigersystemen B.V. may be used for research purposes to further improve the services of Rix Steigersystemen B.V.
  • You can contact us via a contact form on the Rix Steigersystemen B.V. website. The information you provide is required to communicate with you and provide you with the best possible service as quickly as possible.
  1. Acquisitie van relaties
  • Rix Steigersystemen B.V. benaderd prospecten via mail of post om klant bij Rix Steigersystemen B.V. te worden. Rix Steigersystemen B.V. maakt hiervoor onder meer gebruik van aangekochte bestanden, gekocht bij derde partijen.

III. Leaflets, brochures and promotions

  • Rix Steigersystemen B.V. is pleased to inform you about its offers, products, and services. For this purpose, Rix Steigersystemen B.V. uses the contact information provided. If you no longer wish to receive emails, brochures, flyers, or promotions from Rix Steigersystemen B.V., you can unsubscribe directly at the bottom of the mailings or via info@rixsteigers.nl or return the brochure via “return to sender”.
  • To improve Rix Steigersystemen B.V.'s services, Rix Steigersystemen B.V. performs statistical analyses on the digital flyers sent. We record whether the flyer has been opened, what exactly has been clicked on, and whether sending a flyer has contributed to the company's results. Read more about this in the cookie statement.
  1. Request and create a Rix Scaffolding Systems B.V. account
  • To make purchases from Rix Steigersystemen B.V., you can create or request an account. The account is registered in the company's name but is also personal. The following information is requested:
  1. The Chamber of Commerce number of the company
  2. (Company) Name
  3. Company address details
  4. Phone number(s)
  5. Email address
  6. Company address
  7. Company billing address
  8. Name, gender (for salutation), address, telephone number and email address of the contact person in the company
  • Other information is optional and provided voluntarily. This information is not required to become a customer.
  • When you apply for an account, you'll automatically be signed up for services like the newsletter and promotional mailings. If Rix Steigersystemen B.V. requires your permission for this, you'll be asked for it.
  • Rix Steigersystemen B.V. records all purchases made by its clients. This includes tracking which products are purchased, the quantities, when (date/time), how (showroom/online/telephone), the purchase amounts, and the payment method ("purchase data").
  • Rix Steigersystemen B.V. uses the purchase data to create the purchase invoice and/or to deliver the orders.
  1. My Rixsteigers
  • As a Rix Scaffolding B.V. customer, you can create a Rix Scaffolding account. When creating a Rix Scaffolding account, customer information previously provided to Rix Scaffolding B.V., such as (company) name, address, telephone number, email address, and Chamber of Commerce (KvK) information, is automatically filled in and saved. This information can be viewed and modified at any time.
  1. Rix Scaffolding Systems delivery service
  • Rix Steigersystemen B.V. customers can have their purchases delivered (online). For this purpose, Rix Steigersystemen B.V. uses the information stored in the Rix Steigersystemen B.V. customer database or other information provided by the customer. In addition to delivery, the information is used to communicate with the customer about orders. 

VII. Product Recall actions

  • It may happen that something is unexpectedly wrong with a product purchased from Rix Steigersystemen B.V. Rix Steigersystemen B.V. uses the purchase information and customer data provided to see if and when the product in question was purchased and to then contact you. In exceptional situations, when health, well-being or safety are at risk and relations must be informed of this as soon as possible, Rix Steigersystemen B.V. may decide to share the data with the supplier or other third parties in order to take the necessary actions. In that case, Rix Steigersystemen B.V. will always agree with these third parties that the data may only be used for the recall action and must then be deleted.

VIII. Purchasing / suppliers

  • Rix Steigersystemen B.V. processes personal data from suppliers that are necessary for purchasing products and executing agreements with them. The data that Rix Steigersystemen B.V. processes from its suppliers includes the names and contact details of the contact persons, as well as other information if required in a specific case.
  1. Applications
  • When applying for a job (whether open or targeted) at Rix Steigersystemen B.V., the information provided is processed. This includes:
  1. Name and address details
  2. Email address, telephone number and other contact details
  3. Birth data/age
  4. Gender
  5. Curriculum vitae (CV), information about education, internships and work experience
  6. Data regarding completed training and education and/or assessments
  7. Availability data;
  8. Other information that may be important in the context of assessing the candidate's suitability, such as references and certificates, nationality and work permit
  9. Other information provided by the applicant
  • This information is only accessible to the recipients of this information and those involved in the selection process and interviews. Rix Steigersystemen B.V. uses this information solely for and during the application process.
  1. Camera surveillance
  • To protect employees, customers, and property, Rix Steigersystemen B.V. secures its locations with cameras. These cameras are clearly visible, and upon entering any of the locations, clients are alerted to the presence of camera surveillance.

How long is personal data retained?

Rix Steigersystemen B.V. does not store personal data longer than is strictly necessary to achieve the purposes for which it is collected. What does this mean in practice?

Type of data

Retention period and reason

Customer data

Personal data is retained for as long as the client remains a customer of Rix Steigersystemen B.V. If the client relationship ends, Rix Steigersystemen B.V. retains the data for a maximum of one year, with the exception of data for which a legal obligation exists. This applies, for example, to invoices.

Supplier Data

Personal data is retained for as long as a business relationship exists or as long as the individual is the contact person for Rix Steigersystemen B.V. for the supplier, and for as long as Rix Steigersystemen B.V. is legally obligated to do so.

Job Applicant Data

A job applicant's data is retained for a maximum of one month after completion of an application process, unless permission is granted to retain it for a longer period. In that case, the data will be deleted after one year at the latest.

CCTV Footage

Camera footage is retained for a maximum of 28 days, unless there is a valid reason to retain the footage for longer (for example, a police investigation). In that case, the footage is retained for as long as necessary.

Rix Steigersystemen B.V. secures the data

Rix Steigersystemen B.V. secures data to prevent it from being lost or falling into the wrong hands. This security is achieved through, among other things:

  • Rix Steigersystemen B.V. secures the Rix Steigersystemen B.V. website with a TLS certificate. This ensures that confidential information, such as that provided via a contact form, is sent encrypted.
  • The Rix Steigersystemen B.V. software has been updated and a firewall is being used;
  • Access to electronic systems is secured with a password and if external access is granted, two-factor authentication is used;
  • Only authorized personnel/third parties have access to personal data provided;
  • Sharing personal data with third parties takes place via secure connections;
  • Rix Steigersystemen B.V. concludes (processing) agreements with third parties who process personal data on behalf of Rix Steigersystemen B.V., thereby guaranteeing privacy.

Sharing data with third parties

All data processed by Rix Steigersystemen B.V. is shared with companies that provide services for Rix Steigersystemen B.V., such as in the financial and administrative fields. In addition, the data may be shared with third parties engaged by Rix Steigersystemen B.V., such as printers, email processors, and mail processors. Rix Steigersystemen B.V. shares this data solely to fulfill contractual obligations or for direct marketing purposes.

When Rix Steigersystemen B.V. shares data with third parties, Rix Steigersystemen B.V. requires those third parties to properly protect said personal data.

Rix Steigersystemen B.V. does not sell personal data to third parties. Furthermore, Rix Steigersystemen B.V. only shares data with parties other than those mentioned above if Rix Steigersystemen B.V. is legally obligated to do so.

Rights regarding personal data

Everyone has the right to access, correct or delete their own personal data. In addition, everyone has the right to withdraw their consent for data processing or to object to the processing of their own personal data by Rix Steigersystemen B.V. In some cases, you also have the right to data portability. This means that a request can be submitted to Rix Steigersystemen B.V. to send the personal data held by Rix Steigersystemen B.V. in a computer file to the applicant or another organisation named by the applicant.

Send a request for access, correction, deletion, data transfer of personal data or request for withdrawal of consent or objection to the processing of personal data to info@rixsteigers.nl.

To verify that the request for access has been submitted by you, Rix Steigersystemen B.V. requests that you include a copy of your ID with the request. In this copy, please redact your passport photo, MRZ (machine readable zone, the two or three lines at the bottom of the front page of your passport or on the back of an ID card), ID number, and Citizen Service Number (BSN). This is to protect your privacy. Rix Steigersystemen B.V. will assess whether the request should be honored and will respond as quickly as possible.

If you have any complaints about Rix Steigersystemen B.V.'s data processing, please report them to Rix Steigersystemen B.V. as soon as possible. We hope to resolve this matter together. You can also file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link.: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

Cookies

A cookie is a small text file that is stored on your computer, tablet, or smartphone when you visit the Rix Steigersystemen B.V. website.

They ensure that the website functions properly and remember your preferences, for example. They also allow us to optimize the website.

Delete cookies

You can opt out of cookies by configuring your internet browser to no longer store them. You can also delete all previously stored information through your browser settings.

Changes to the privacy policy of Rix Steigersystemen B.V.

Rules regarding the protection of personal data and the services of Rix Steigersystemen B.V. may change. Rix Steigersystemen B.V. reserves the right to make changes to this privacy statement. The most up-to-date privacy statement is always available at www.rixsteigers.nl.

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